Think about it: maybe that lady has been putting up with nonsense all day...
Recently, a group of Spanish receptionists shared with us **the most surreal stories** that they had experienced in a hotel.
Today they tell us what they would like us to know, and although it sounds excessive at first (" How can people be like this? ", you will think) , stop to think: if we do a good examination of conscience , perhaps we realize that we are, at least, a little guilty of several...
because we have all been impatient or impertinent ever, right? Oops...!
DON'T PLAY THE MAFIOSO
"I would like customers to arrive at reception without preconceived ideas, and without thinking that they know everything. To do this, it would be interesting if they discarded from their repertoire phrases such as 'You don't know who you're talking to' (You don't either!) or the classic: 'I've traveled the world and never...' That, in addition, then you take a look at the passport and discover, shocked, that it is usually several years old, but no stamp ".
BELIEVE THEM
"The receptionists are professionals who comply with the law. We don't make things up . If we say that balconing is prohibited, it is for a reason. And no matter how much you yell, kick, threaten, or mind my whole family, I will not allow your youngest child to consume alcohol, nor will I allow you to smoke in the room. In short: whatever you say, I will not break the law."
BE GRATEFUL
"Many times, receptionists do things that far exceed our mandatory tasks . For example, if they ask me for transparent bags to pass airport control, even if I don't have them, I usually say that I can bring them from home the next day. And yet there are those who complain, because their plane leaves early and they won't have them on time, and they ask me: 'Can't you bring them to me tonight?'"
Don't play the gangster...
REMEMBER THAT CHILDREN COUNT
"From a certain age, children must pay for their stay and their food at the hotel -and no, a 17-year-old is no longer a child...-.. In addition, babies must come with things like bottles, pacifiers, jars... And parents must notify them in advance if they need babysitters".
...AND DOGS TOO
"Better ask if dogs are allowed instead of trying to sneak them in."
AND A TIP: THE REQUESTS, BETTER DIRECTLY TO THE HOTEL
"Special requests are best made directly to the hotel. Otherwise, sometimes they get lost along the way."
Don't be super...
ONE BAD REVIEW WILL GET YOU NOWHERE
"As much as you say that 'As long as you don't give me a superior room, I put a bad review on TripAdvisor and I'll sink your hotel, I'm not going to give it to you if you don't pay for it..."
DO NOT HASSLE
"If a client calls me to make a reservation and I tell him that during the afternoon he will receive the confirmation, I would appreciate it if he don't call me every five minutes saying that she hasn't received anything... Or worse, every minute."
"If I'm on the phone, in the middle of a conversation, no matter how much you give at the counter bell I will not leave; your Band-Aid can wait."
BE CONSISTENT WITH THE PRICE YOU HAVE PAID
"It bothers me a lot when customers who have paid a ridiculous amount They demand something of a higher level. It happened to me, especially in a three-star hotel where I worked on the Costa del Sol, where the price fluctuated continuously; there were clients who came to pay eight euros per night and demanded that the room have a hair dryer (which was offered on loan) or that the sheets be changed and cleaned every day (it was every three) ".
Don't ask for more than what you paid...
AND REMEMBER: THE RECEPTIONISTS ARE THE CORNERSTONE OF THE ENTIRE HOTEL
"If several receptionists are serving 1,000 per hour and one of them is behind the computer... No! You are not reading the press or browsing your social networks . She is organizing the work so that the housekeeper can do her job; so that she cooks she knows how many clients eat at the hotel; to satisfy the wishes (sometimes unfeasible) that customers ask for in their reservations; to square the entire housing box; to pass part of the deficiencies that may arise and a long etcetera to the technicians, because we are the cornerstone of the entire establishment".