Dealing with Customer Service offices will no longer be impossible
Although the law protects us, dealing with the customer service offices of the area companies is a very arduous task, not to say impossible. So it is very likely that each and every time you have set to work to claim compensation for a canceled or delayed flight, you have ended up giving up.
A) Yes, some websites and apps, such as ** Flightright , AirHelp or Claim and fly ,** have set themselves the goal of making our lives easier, helping us to get our compensation.
Claiming through these platforms, not only we save stress and endless paperwork , but we are also trusting someone who he knows the facts, the procedures and the law very well.
With these apps you can start claiming from the airport itself
The legal experts who handle our cases have international experience in the field of air law . Likewise, their extensive aeronaval database updated daily allows them to argue and fight with irrefutable evidence for our compensation. If necessary, it is possible take the case to court to obtain it. Of course, always without economic risk for us. If we do not charge, the platforms that are handling our case do not charge either.
In case of winning, we will have to give Flightright 27% + VAT of the total amount of the compensation, AirHelp 25% and Claim and Fly 20%.
Now, before you start claiming, you should know that Some conditions must be met in order to do so: at least one of the two airports of the affected flight (departure or destination) must be located in the territory of the European Union; a valid reservation must have been made and presented on time at the check-in counter; Y the company that operates the flight must be directly responsible for the irregularity , that is, in the event of extreme weather, terrorist attack, external strike to the company or other "extraordinary circumstances", the company is exempt from liability and, therefore, there would be no possibility of compensation.
The three websites work in a very similar way. Enter the number and date of your canceled, delayed or overbooked flight; they inform you right away about your chances of compensation; they take care of all the paperwork; and, if you win, you pay the corresponding commission.
Problems with your flight?
So far, the success rates of these platforms are very high: Flightright claims to have one of 99% and AirHelp with one of 98%.
According to data provided by the CEO of Flightright, Sebastian Legler, more than three million users have made use of their compensation calculator, and More than 150 million in compensation have been obtained.
"The advantages of Flightright with respect to a solo claim are obvious," Legler clarifies to Traveler.es. “We know the European Regulation very well and we don't take 'no' for an answer, thus saving our clients time, money and headaches. We take care of everything and keep the client informed at all times.”
For his part, Henrik Zillmer, CEO of AirHelp, tells us that since the creation of the platform, in 2013, have helped more than 5 million travelers, having recovered some 300 million euros in compensation.
“The idea of creating AirHelp came to us thinking of the need to have a tool at hand to initiate a claim at the airport itself , when inconveniences happen, without the need to wait in endless queues at the airport or endless phone calls,” Zillmer says.
When claiming is simplified
“From our company we have verified that some of the airlines respond faster to a platform like ours before a customer with a claim alone. This is because airlines know that if a claim is entitled to compensation, we have the data and the specialized legal team to defend that claim” , he adds.
“Despite our progress and our work, we believe that much remains to be done, since only a small percentage of travelers know their rights. Technology can make the compensation process much easier and many users still don't know it”, concludes Zillmer.
OTHER DATA OF INTEREST:
In recent years, the European Parliament has extended a bill on the right of air passengers to receive compensation for flight delays or cancellations (also those of the low cost).
Flights of less than 1,500 km with a delay of 2 hours or more are entitled to €250.
Flights between 1,500 and 3,500 km with a delay of at least 3 hours can receive up to €400.
Flights of 3,500 km or more and with a waiting time of 4 hours can claim up to €600.
For delays of more than 5 hours, passengers have the option to withdraw from the flight and fly to their original destination.
It is possible to claim flights from the last five years. In addition, depending on the distance of the flight and the hours of waiting, the airline is obliged to provide assistance to passengers (snacks, phone calls…) .
You are one click away from claiming